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Polkast Support Team

Skylar B May 15, 2012 1 Support / Polkast Network Setup FAQ

Note: Work in progress

Polkast Personal Cloud automatically works according to your network configuration. Here's a little Home Networking 101 to help you set up your network like a pro!

First a bit of background:

  1. Wired vs. wireless connections -- your iPad, iPhones and Android are wireless, your laptop is wireless, your TV might be wireless. The devices wired to your router/switch(es) are your desktops, printers, and/or NAS (Network Attached Storage).  
  2. Polkast refers to your laptops, desktops and NAS as the homebase -- this is where your files are stored; and your mobile devices are the roambases -- where you access the files. 

What follows are suggested configurations to allow you to move about with your wireless devices and still have great connectivity back to your homebases-- within your home/office and remotely.

Typical Network setup: 

1. Home/Office with a Router

Home/Office with a Router (UPnP compatible and is ON). Your PCs, Mobiles, and NAS are connected to this primary router via WiFi or Cables.  

For the Techies: Gateway (DSL/Cable modem) with a public (WAN) IP address with NAT. All devices connected to this UPnP gateway get assigned a private IP address by this router. Polkast makes a local connection between devices on that network, as indicated by the connectivity icon in the lower left on your Polkast mobile app. 

Personal_Cloud_Polkast.png

At home 

Polkast makes a local connection between your mobile and homebases. This is the fastest (up to 10x) and most efficient connection. Your content is exchanged directly between your devices, bypassing the internet completely. 

Out and about 

You are using a mobile device or a PC accessing your homebase via Wi-Fi or 3G/4G connection. Polkast tunnels a private Direct connection to your personal cloud. 

2. Home/Office with 2 Routers

Home/Office with two Routers (UPnP compatible and is ON). Your PCs, Mobiles, and NAS are connected to either of these two routers via WiFi or Cables. Your primary router (closest to your internet provider box) is responsible for passing private IP Addresses for the entire network, the secondary router is only extending your network. For Polkast to work efficiently and fast in 2 router configuration, the 2nd router must be configured correctly. The correct configuration is called bridged mode. Unfortunately not all Wi-Fi routers simply support bridged mode -- Polkast will still work, but will not be as efficient.

Scott Hanselman does a good job explaining how to set this up: http://www.hanselman.com/blog/ConfiguringTwoWirelessRoutersWithOneS...

If you are in a 2 router network, it is likely easier to make sure that both roambase and homebase are connecting to the same router.

More tech talk: Without assigning primary router to dispense your private IP Addresses you will create a double NAT scenario. Polkast and other devices on your network will get confused since both routers will dispense conflicting IP Addresses for your devices. Note:  in this case, Polkast still works but not optimally in a Local environment and route trip time to transport a file will be similar to traditional cloud service.  

 

Personal_Cloud_Polkast_2Routers.png

At home 

Polkast makes a local connection between your mobile and homebases. This is the fastest (up to 10x) and most efficient connection. Your content is exchanged directly between your devices, bypassing the internet completely.

Out and about 

You are using a mobile device or a PC accessing your homebases via Wi-Fi or 3G/4G connection. Polkast tunnels a private Direct connection to your personal cloud.  

Note: your connection will be relayed via Polkast service if the routers are not setting up correctly. In this case, Polkast never stores your files, we simply relay the connection, like a virtual router.  

3. Home/Office with none UPnP supported router

 Home/Office with none UPnP supported router (or UPnP feature is OFF). Examples of non-UPnP routers are DSL and Apple Time Capsule. Port forwarding is required.

Please see this KB for how to enable port forwarding http://support.polkast.com/entries/20650948-does-polkast-support-port-forwarding

  

Personal_Cloud_Polkast3.png

 

At home 

Polkast makes a local connection between your mobile and homebases. This is the fastest (up to 10x) and most efficient connection. Your content is exchanged directly between your devices, bypassing the internet completely. 

Out and about 

You are using a mobile device or a PC accessing your homebase via Wi-Fi or 3G/4G connection. Polkast tunnels a private Direct connection to your personal cloud.

Note: your connection will be relayed via Polkast service if port forwarding is not setting up correctly. In this case, Polkast never stores your files, we simply relay the connection, like a virtual router. 

4. Multiple Subnets

For the subnets that were set up for isolation, Polkast automatically adheres to that segregation as well, and a local connection won't be made between subnets unless they are allowed. Note: in this case, Polkast still works but not optimally and route trip time to transport a file will be similar to traditional cloud service, even when you're at home. 

If multiple subnets were not your intent, please refer to scenario 2 above. Your network performance will be better. 

 

Troubleshooting, please check out the following: 

Issues?

Please ensure Port forwarding is disabled within Polkast, then email support@polkast.com the following to help us isolate your issue:

  • Log file
  • Screenshot of relevant router configuration and status page, any port forwarding, Polkast Screenshot
  • Router name and model

 

 

Skylar B December 14, 2011 1 Support / Windows FAQ

In order for Polkast mobile apps to securely access your files, you need to make sure that Polkast is configured correctly on Windows Firewall:

Note: If you are running Windows, not server edition, you should see one of the message: 

Polkast_popup.pngEinstein_popup.png

 

To manually allow Polkast to communicate through Windows Firewall. On Server, this must be done manually.

  1. Open Windows Firewall by clicking the Start button Picture of the Start button, and then clicking Control Panel. In the search box, type "firewall", and then click Windows Firewall.
  2. In the left pane, click Allow a program or feature through Windows Firewall.

  allow_firewall.png

Left pane of Windows Firewall

3.  Click Change settings. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation

4.  Select "Allow another app.." then select one of the following app. depend what you are installing

    • Polkast
    • Polkast Einstein Server

4.  Select the "Check" box next to the Polkast/Polkast Einstein Server program to allow, uncheck Home/Work (Private) and "checkPublic for the network setting and then click OK.

add_an_app.pngSetting.png

 

 

 

 

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