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Skylar B April 24, 2011 • Support / FAQ - Frequently Asked Questions
1. Download and install Polkast on each Windows (7, Vista and XP) computer that you would like to access remotely from mobile devices.
· The Polkast installation wizard will set your computer to not go to sleep (only when connected to power). Please keep this box checked yes. If the computer goes to sleep, you will not be able to access your files remotely.
· Windows 7 will give you a pop-up message asking if the Polkast application can access your computer through the firewall. Click yes to private networks.
Windows Vista will give you a pop-up message asking if the Polkast application can access your computer through the firewall. Click Unblock to allow access.
2. The first time you run Polkast on your PC, you will be prompted to create a new account or login with your existing credential. Note that only one account is needed to connect Polkast on all your computers and mobile devices.
3. Once installed, Polkast will run unobtrusively in the background. Within a few seconds, your files on that computer will be accessible and ready to be used from mobile devices. No need to wait for upload to complete, no need to wait for sync to complete, no need to plan ahead. Your files are available instantaneously.
Skylar B April 24, 2011 • 1 • Support / FAQ - Frequently Asked Questions
Polkast tries very hard to establish the fastest and most efficient connection between your PC/Mac and mobile device. (To set up your network like a pro, see http://support.polkast.com/entries/21433882-simplify-your-network-s...)
There are visual cues in the Polkast software that enable you to immediately see the quality of the connection. The worse the quality of the connection, the slower the file transfer progress will be.
Below are the different connection icons that Polkast uses:
Local connection – this is the fastest and most efficient connection. Typically, this connection is possible if both PC and mobile device are in the same subnet (typically connected in a Local Area Network to the same router or access point).
Direct connection – PC and mobile device are in two different networks separated by different routers or gateway. For example, you are using a mobile device at a coffee shop accessing your PC at home via Wi-Fi or your phone’s 3G connection. For direct connections to be possible, your home router must be configured properly. Polkast is able automatically configure some NAT-PMP or UPnP routers automatically. You can also configure your router manually via port forwarding (http://portforward.com/).
Relayed connection – your PC is behind one or more incompatible router. In this case, all network traffic between PC and mobile device will have to go through a relay server. Polkast hosts its relay servers on Amazon Web Services (http://aws.amazon.com/).
Connection failed - one or both PC and mobile device does not have a connection, the PC is off or asleep, or the Polkast application is not running.
It will be a good idea to know this just like knowing about your phone carrier network bars and 3G icons.
Depending on your phone's data plan, you could incur additional data charges when in Direct or Relayed mode.
To set up your network like a pro, see http://support.polkast.com/entries/21433882-simplify-your-network-s...