Splashtop On-Demand Support (SOS) with Mobile

Simple, cost-effective, and powerful alternative to TeamViewer, LogMeIn Rescue, and GoToAssist

Attended support made simple – Connect to your users’ Windows, Mac, and now iOS and Android devices with a simple session code

Best Price
Unbeatable Price
Provide on-demand support to unlimited customers.

$199

/year per concurrent technician

  • Buy now to lock in your purchase and renewal price.
  • Unlimited end user devices (Windows, Mac, iOS, and Android)
  • Each technician can have up to 10 concurrent sessions from one machine at a time
Existing customers: Log in to your account here to purchase, renew and expand your subscriptions based on your existing packages and pricing or contact us to upgrade to SOS with Mobile.

No Installation Required
Easy for End-Users
Your end users just need to go to sos.splashtop.com.

  • Windows and Mac users download and run a simple program. No admin privilege required.
  • iOS and Android end users get the “Splashtop SOS” app from the app stores. Perfect for ad hoc support

Session Code
Connect with Session Code
Just enter the 9-digit code from your end users into the Splashtop Business app to connect to their computers and iOS/Android devices.

NEW! Support Mobile Devices
Remotely view your customers’ iOS (10.0 or later) and Android (5 or later) smartphones and tablets to help solve their mobile device issues!
Remotely control Samsung smartphones and tablets. For other Android devices, please contact us.

Admin Privilege
NEW! Elevate to Admin Privilege
When accessing a Windows standard user session, you can elevate the session privilege to admin to interact with UAC and perform all the admin-level operations.

High Performance
High Performance
Splashtop On-Demand Support uses the same high-performance engine that powers our award-winning consumer products used by millions. Enjoy HD quality, sound (on Windows and Mac), and fast connections.

Robust Security
Robust Security
All remote sessions are protected with TLS and 256-bit AES encryption.

All connections, file transfers, and management events are logged.

Splashtop helps support HIPAA compliance. View our white paper »

File Transfer
File Transfer
Transfer files between local and remote Windows and Mac computers.

Chat
Chat
While in a remote session, chat with the user at the remote Windows or Mac computer.

Resell Remote Access
Unattended Support Also Available (separate subscription)
Add Splashtop Remote Support for unattended support. You will be able to remotely access the managed computers at any time, without a user being present. It’s the simpler and faster alternative to LogMeIn Central, TeamViewer, and GoToAssist.

Custom Branding
Custom Branding (coming soon)
Customize the SOS app that your customers download with your own logo and company name.

MDM/EMM
Powerful Add-on to Your Existing MDM/EMM Solution
If you use a MDM or EMM such as AirWatch, XenMobile, Mobileiron, MaaS360, etc., add SOS with mobile to view and control your users’ mobile devices in real-time for support or training. Contact us for more details.

“The killer-feature is definitely the live screen viewing with AirPlay on iOS. A lot of my customers use iPhones and iPads and with TeamViewer I never could really help, because the user wasn’t able to explain what he/she saw. Now I can see it too. The ability to remote control Android devices is a deluxe bonus.”

— Lars M. Schreiber, L’AVENIR e.K.

+ Learn more
  • Simplicity

    Instantly access your customer’s computer using Splashtop On-Demand Support in 3 simple steps:

    • 1. Ask your customer to go to sos.splashtop.com. Download and run the program.
    • 2. Your customer tells you the 9-digit session code shown on the screen.
    • 3. Enter the session code into your Splashtop Business app.

  • Platform Support

    • Remote to Windows XP/7/8/10, Windows Server 2003/2008/2012, and Mac OS X 10.7+, iOS 10+ and Android 5+
    • Remote from Windows, Mac, iOS, Android, Chrome browser
    • Toggle between multiple monitors

  • Security

    • TLS with 256-bit AES encryption
    • Request permission upon connection

  • Management

    • Invite, remove, enable, and disable technicians
    • See logging of all connections, file transfers, and management activity


Get started with Splashtop On-Demand Support with Mobile today!

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